Frequently Asked Questions

Frequently Asked Questions2024-10-09T08:09:55+00:00
What types of hearing aids do you offer at South Burnett Hearing?2024-10-09T07:59:07+00:00

At South Burnett Hearing, we offer a wide range of hearing aids to suit different lifestyles, preferences, and hearing needs. This includes Behind-the-Ear (BTE), Receiver-in-the-canal (RIC), In-the-Ear (ITE), Completely-in-Canal (CIC) and Invisible-in-the-canal (IIC) hearing aids. As an independent hearing care clinic, we have access to all technologies and manufacturers, offering both rechargeable and battery-operated models. We also provide advanced technology features like Bluetooth connectivity, noise reduction, tinnitus masking and smartphone compatibility to ensure the best possible hearing experience.

How do I know if I need a hearing aid?2024-10-09T07:57:10+00:00

Common signs that you may need a hearing aid include:

  • difficulty understanding conversations, especially in noisy environments
  • asking people to repeat themselves frequently
  • hearing people talking but not able to understand what they are saying
  • turning up the volume on the TV or radio louder than others find comfortable.

If you’re experiencing any of these symptoms, we recommend booking a comprehensive hearing test with our team. During the test, our specialists will assess your hearing levels and advise you on the best course of action.

What is the process for getting a hearing aid from South Burnett Hearing?2024-10-09T07:57:37+00:00

The process begins with an initial consultation and hearing test to assess your hearing levels. If a hearing loss is present, we will discuss with you the options available to you which may include hearing aids. These recommendations are aimed to find the most suitable option for your lifestyle and budget. If hearing aids are required, you’ll have the opportunity to trial different hearing aids to ensure we find the perfect fit for you. During this trial we custom fit and program your hearing aid to ensure comfort and clarity. We also provide follow-up care and adjustments to make sure you’re completely satisfied.

Can I trial a hearing aid before making a purchase?2024-10-09T07:58:20+00:00

Yes, South Burnett Hearing offers a no-risk, obligation-free trial on selected hearing aids. This allows you to experience how the hearing aids work in your day-to-day life before committing to a purchase. During the trial period, you can test different technology levels and see which one meets your needs best. We ask for a 30% deposit at time of trial, which is fully refunded if hearing devices are returned within the trial period, in original condition. If you’re interested in trialling a hearing aid, simply ask our team during your consultation.

How much do hearing aids cost at South Burnett Hearing?2024-10-09T07:58:52+00:00

The cost of hearing aids at South Burnett Hearing varies depending on the model, technology level, and additional features. Prices range from $2000 to $10000 per pair. We understand that cost is an important consideration, which is why we offer flexible payment options and financing plans to make hearing aids more affordable. Visit www.shophumm.com/au for more information.

Pensioners and DVA Card holders are eligible for government subsidies on hearing services – including hearing aids. South Burnett Hearing can access those services on patients behalf.

Does South Burnett Hearing offer any warranties or aftercare services?2024-10-09T07:59:23+00:00

Yes, all hearing aids purchased through South Burnett Hearing come with a manufacturer’s warranty, which usually covers repairs and service for a set period (typically 2-3 years depending on the model). We also offer comprehensive aftercare services, including cleaning, adjustments, and performance checks, to ensure your hearing aids continue to function at their best. Regular follow-up appointments are encouraged to maintain your hearing health.

Are your hearing tests covered by Medicare or private health insurance?2024-10-09T07:59:38+00:00

Yes, hearing tests at South Burnett Hearing can be bulk-billed with a GP referral for eligible clients under Medicare. For those with private health insurance, many funds offer rebates on hearing aids and related services, depending on your policy. We recommend checking with your health insurance provider to confirm your level of coverage. Our team is happy to assist with the claims process if needed.

How often should I get my hearing checked?2024-10-09T07:59:52+00:00

We recommend that adults, especially those over the age of 60, should have a hearing test at least once every two years. If you have existing hearing loss or use hearing aids, annual check-ups are advised to monitor your hearing health and ensure your devices are working optimally. Additionally, if you notice any changes in your hearing, we encourage you to book a consultation as soon as possible.

What should I do if my hearing aid is not working properly?2024-10-09T08:00:08+00:00

If your hearing aid isn’t working as expected, first check the basics: ensure the device is turned on, fully charged (or the batteries are working), and the ear tip is free from wax or debris. If the problem persists, bring your hearing aid to South Burnett Hearing for troubleshooting and repair. We provide quick repairs in the clinic and can send devices for manufacturer servicing if needed. Our team is here to support you with any technical issues.

Can hearing aids be adjusted after they are fitted?2024-10-09T08:00:21+00:00

Yes, hearing aids are highly adaptable and can be adjusted after the initial fitting. At South Burnett Hearing, we offer ongoing adjustments to ensure your hearing aids are perfectly suited to your hearing needs as they change over time. Whether it’s tweaking the sound levels, adjusting fit, or upgrading to a different technology, we provide continuous care to keep you comfortable and satisfied with your hearing experience.

Do you provide hearing services for children?2024-10-09T08:00:34+00:00

Yes, South Burnett Hearing is equipped to provide hearing tests and services for children aged 5+. We use specialised paediatric testing techniques to assess hearing health in children. Early detection and intervention are key to managing hearing loss in children, and if the team detects hearing loss you’ll be referred to your GP or Hearing Australia for further support.

How do I care for my hearing aids to ensure they last as long as possible?2024-10-09T08:00:45+00:00

Proper care is essential for prolonging the life of your hearing aids. We recommend:

  • Daily cleaning: Wipe down your hearing aids with a soft, dry cloth to remove any dirt or earwax.
  • Storage: Store your devices in a dry place, preferably in a hearing aid dryer to prevent moisture damage.
  • Battery care: For battery-operated models, remove the batteries when not in use and replace them regularly. For rechargeable models, follow the manufacturer’s guidelines for charging.

Regular check-ups at South Burnett Hearing will also ensure your devices are functioning at their best.

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